Nosotros - Turistren

WHO WE ARE

MISSION

To provide passenger rail transport service with quality, ensuring safety, punctuality, and efficiency on every journey. We are committed to contributing to sustainable development through the responsible management of resources, reducing environmental impact, and continuously improving our operations.
operations.

VISION

To be recognized leaders in providing rail transport services, offering safe, efficient, and memorable experiences for passengers. We aspire to transform rail transport into a mobility solution, efficiently connecting communities and groups of people, contributing to economic and social development with a focus on environmental protection.

WE DO

We restore classic locomotives and passenger cars, putting them back into service on the railway so that our visitors can enjoy a unique experience through various urban and rural landscapes.

We contribute to the economic, tourism, and cultural development of our country by transporting tourists through Bogotá and its surrounding towns.

We preserve our heritage and the tradition of traveling aboard the most important means of transport that existed in Colombia from the early 20th century until the late 1970s.

SISTEMA INTEGRADO DE GESTIÓN

POLÍTICA

TURISTREN is a Colombian company that provides public rail passenger transportation services. We offer high-quality and excellent services to our clients and users, protect the safety and health of our employees, contractors, and those working under the firm’s control, and conduct our operations by focusing on environmental preservation and complying with applicable legal and regulatory requirements.

To achieve this, we commit to:
• Providing exceptional service to our clients and users.
• Ensuring safe and healthy working conditions to prevent injuries and deterioration of health by eliminating hazards and reducing risks inherent to the activities of our employees, contractors, and visitors.
• Protecting the environment and preventing pollution by identifying environmental aspects and impacts, promoting the sustainable use of resources, and safeguarding biodiversity and ecosystems in the course of our activities.
• Complying with the policies, guidelines, applicable national regulations, and contractual requirements that Turistren agrees to in matters of quality, safety, occupational health, and environmental protection.
• Promoting continuous improvement of our Integrated Management System for the well-being of our employees, the enhancement of quality, and environmental performance.

We live quality, we care for our people, we protect the environment

OBJETIVOS

1. Continuously maintain and improve customer satisfaction.
2. Ensure the efficiency, safety, and punctuality of the services provided.
3. Identify, assess, control, and manage risks that may affect the achievement of objectives and their mission.
4. Prevent pollution and preserve the environment.
5. Strengthen strategic planning to seize market opportunities.
6. Create safe and healthy working conditions.
7. Foster a culture that values and promotes knowledge management.
8. Continuously improve the effectiveness of the integrated management system.
9. Ensure business profitability.